Booking

Workouts & Facial Treatments

• A deposit of $500 MXN per person is required to book each appointment or service, for all individuals without exception, including repeat customers. You are given 1 hour to make the deposit; otherwise, the slot will be released. The email will be sent once the deposit has been made or paid in-branch.

• The deposit is non-refundable and can be used to purchase any service, product, or gift card if you’re not able to take your service.

Premium Treatments (Hydrafacial, Botox & Fillers, Self-Love Massage)

• A deposit of $1,000 MXN per person is required to book each appointment or service, for all individuals without exception, including repeat customers. You are given 1 hour to make the deposit; otherwise, the slot will be released. The email will be sent once the deposit has been made or paid in-branch.

• The deposit is non-refundable and can be used to purchase any service, product, or gift card if you’re not able to take your service.

Promotions

• To book a promotion, no deposit is required; instead, full payment of the promotion is required.

Appointments & punctuality

• We always send a confirmation message via WhatsApp one day before the appointment, or on Saturdays for Monday appointments. This message must be replied to with either text or an emoji to confirm that it has been read and acknowledged by the client. If there is no response and there are clients on the waiting list, the spot may be reassigned to someone else, and the unconfirmed appointment will be canceled with the option to reschedule.

• We have a "No Show" policy: if the appointment is confirmed the day before, but the client does not show up and fails to notify us at least 4 hours in advance to reschedule, unfortunately, there will be no refund. This impacts our ability to accommodate other clients by holding the spot.

• For groups of 2 or more people under the same reservation, we kindly request a 72-hour notice to reschedule. If no notice is given, the deposit will be non-refundable as it affects our ability to receive other clients by reserving those spots. Additionally, if one person cancels, their deposit cannot be transferred to another client and will be forfeited.

• If the reschedule notice is given less than 4 hours before the appointment, it will only be rescheduled without penalty in the event of a medical emergency, accident, or force majeure.

• Only 3 rescheduling opportunities are allowed per session. If this limit is exceeded, the deposit or promotional payment, whichever applies, will be forfeited.

Usage mode

Promotions

• Each promotion will include a caption specifying its usage mode and validity period.

• It is the customer's responsibility to schedule their appointments before the expiration date.

Gift cards

• They work as cash and can be used to purchase any product, service, package, or membership.

• Gift cards purchased under a promotional offer cannot be used to purchase other promotions

• Valid for use from Monday to Sunday, with a 6-month validity period from the purchase date.

• To schedule, please do so via WhatsApp +(52) 55 7939 9581.

• For personal use only, non-transferable.

• If there is a remaining balance, it must be used within the same 6-month validity period from the date of purchase.

• It is the buyer's responsibility to communicate the expiration date and how to use it to the recipient of the gift card.

Forms

• Absolutely all customers must fill out the welcome form, which protects both us and the customer from any information regarding medical history.